Policies and Procedures of PalleTrendz

We at PalleTrendz take great pride in our happy customer base as we are committed to offering our customers with top-class products and remarkable service.  We ensure that you get a positive shopping experience whenever you choose to shop with us.  To uphold transparency and clarity in our transactions, we have come up with a clear and detailed refund and return policy below.

We follow a No Refund and No Return Policy

 We take utmost care to deliver products in their original condition and quality, but sometimes situations may arise where you might seek a return or refund.  Nevertheless, please make a note that we do not agree to refund or accept the return of products unless they are damaged or defective during transit or upon arrival. 

What if you receive a damaged or defective product? 

Under unforeseen and exceptional circumstances things can go awry but do not worry as we have you covered.  Please follow the below-given steps to get your issues resolved as soon as possible.

  • Make an unboxing video while opening the parcel with 360-degree coverage to substantiate your plea
  • Report the issue if any with the customer service team who will be available online 24/7 within 24 hours of delivery along with the unboxing video
  • Please note that as per industry standards, products with a disproportion of up to 5 mm are widely accepted because of surface and floor difference levels. Hence this should not be reported as an issue

Note: Appropriate steps will be taken to replace the defective or damaged product.  However, it is purely subjected to scrutiny and decision of the expert committee of PalleTrendz.

 

 

Transparent communication process

We believe in communicating openly and with transparency. Hence our images and product descriptions are published to present the items listed on the website that you will receive with utmost precision.  If you require any assistance or have any queries even before purchase, our well-informed customer support team will be there to help you.  You can expect to hear from them at the earliest time possible. 

Thanks for choosing PalleTrendz

Winning your trust and satisfaction is our top priority, hence are committed to providing you with an unmatched shopping experience each time you opt for us.  Please do not hesitate to tell us your suggestions, feedback or concerns if any.  We greatly value your participation in helping us serve you better. 

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